Support centre
Find guides, FAQs and best practices for Helio Group.
Regional data residency
Pin customer data to EU, US or APAC regions to meet local requirements.
Accessibility
WCAG 2.1 AA throughout the product, verified by external audits.
Status & uptime
Public status page with historical SLOs and post-incident reviews.
Customer success
Dedicated onboarding and a named contact for every paid plan.
Top questions
How is pricing structured?
Plans are billed per active user, per month, with annual discounts. Volume pricing is available from 250 seats.
How long does a typical onboarding take?
Most teams are in production within two weeks. A guided checklist and a named contact help keep things on track.
Where is customer data stored?
You can choose between EU, US and APAC regions during account setup. Data is encrypted in transit and at rest.
Can I export my data at any time?
Yes. A self-service export delivers a portable archive in standard formats. There is no lock-in.
Do you offer a free trial?
Yes, a 30-day trial of every paid feature, no credit card required. Sandbox environments remain free indefinitely.
Which compliance certifications do you hold?
SOC 2 Type II, ISO 27001 and GDPR. Reports are available under NDA from the trust centre.